Frequently Asked Questions
Airport Shuttle FAQ
What is the Airport Shuttle?
The Workman Transportation Airport Shuttle Services The Villages® Community 16 times a day. We pick up and drop off at Lake Sumter Landing and Brownwood with service to/from The Orlando International Airport. Our service is DIRECT. NO stops between the Airport and The Village’s Town Squares (Lake Sumter-1045 Old Mill Run/Brownwood Hotel & Spa).
If you need home drop off/ pick up service, it is available for an additional cost; a flat rate of $15 per household. (within The Villages® Community only). You may park your car at the Brownwood Hotel & Spa in overflow parking with a parking permit.
We are your local Airport Shuttle, always nearby when you need a ride! No extra stops when you ride with Workman!
Who can use the Airport Shuttle?
Anyone and everyone! Our Airport Shuttle service is NOT limited to residents of The Villages. If you are a resident and have family that visits, we recommend you book all reservations under one account name so you can take advantage of our frequent rider program.
Airport Shuttle Hours
The Airport Shuttle operates every day except Christmas Day.
Thanksgiving Day: The last shuttle going to the airport is 3:30 pm from Lake Sumter Landing and 3:45 pm from Brownwood. The last shuttle picking up at the Airport is 5:30 pm on Terminal B and 5:45 pm on Terminal A.
Christmas Eve, December 24: The last shuttle going to the airport is 1:30 pm from Lake Sumter Landing and 1:45 pm from Brownwood. The last shuttle picking up at the Airport is 3:30 pm on Terminal B and 3:45 pm on Terminal A.
Christmas Day: All operations are closed.
New Years Eve: The last shuttle going to the airport is 3:30 pm from Lake Sumter Landing and 3:45 pm from Brownwood. The last shuttle picking up at the Airport is 5:30 pm on Terminal B and 5:45 pm on Terminal A.
See our schedule on the “Schedule & Information” page of this website.
What is the cost of the Airport Shuttle?
The cost is $40 per person, one way.
Children 2- 12 are $20. Children under 2 sitting on a lap are free. Florida law states the car seat requirements are exempt from our vehicles/service. It is the parent’s responsibility to comply with the car seat requirements for their children’s safety.
What if I miss my shuttle at the Airport? What if my flight is delayed?
If you know you are going to be delayed, please give us a courtesy phone call. 352-259-9398. We try our very best to accommodate all delayed customers on a later shuttle time at no extra cost to you.
If you arrive early, you are welcome to get on an earlier shuttle, space permitting.
Your reservation is good for the entire day!
How do I change or cancel my reservation? Will I get a refund?
You can easily manage your own reservation through the link provided on your email confirmation or through the “Manage Reservations” link on our website. You may also call our office. Cancellations with 24 hours’ notice from scheduled shuttle time are eligible to receive a full refund.
Cancellations made within 24 hours of scheduled shuttle time are subject to a $10 cancellation fee per reservation OR an in-house credit for the full amount. (in-house credits never expire and are transferrable). You must call if you are cancelling and choosing to receive an in-house credit. Please allow 7- 14 business days for refund processing.
Please note our no-show policy: If you do not call, and do not show up for any shuttle on the day you are scheduled, no refund or in-house credit will be issued.
Can I park my car and leave it at The Villages® Shuttle Depots?
You may park your car at The Brownwood Hotel if you are a Workman Transportation – Airport Shuttle customer.
You must park in the “overflow” parking lot only which is the lot to the far left when looking at the Brownwood Hotel. (see map below). You must retrieve a parking pass and place it on your dash before departure. The parking pass is available to you via your confirmation email.
Lake Sumter: These parking lots are meant for short-term use only.
Workman Transportation and The Brownwood Hotel & Spa assumes no responsibility for cars left by customers taking the shuttle or Day Trips/ Multi-Day Trips. Please see WorkmanTravel.com for information on pick up/drop off location for Day Trips & Multi Day Trips.
Do you provide car seats?
Workman Transportation does not provide car seats. You may bring your own personal car seat or if you are in need of a car seat, we recommend Baby Bundles (352)-406-4754. Baby Bundles is able to bring the car seats to us, so they are ready for you on your scheduled shuttle.
Florida law states the car seat requirements are exempt from our vehicles/service. It is the parent’s responsibility to comply with the car seat requirements for their children’s safety.
Is there a limit to how many bags I can bring?
If you are traveling with more than 2 large bags per person, we will need advance notice. Excessive bags may be subject to an extra fee.
Workman Transportation is not responsible for any lost or damaged items.
Is a gratuity for my driver included?
Driver gratuity is not included in the $40 fare. Driver gratuity is up to your discretion. You may add gratuity at the time of booking if you wish to do so.
What is the frequent rider program?
Our Frequent Rider program is to reward our customers for their loyalty using our service. Simply register online on our website to become part of the frequent rider program. Whether you are booking for yourself, your friends or family, make all reservations under your account. Once you book/purchase/use 10 shuttle trips, you will receive the the 11th one free. One ride= 1 person, 1 way. You may use your free ride whenever and for whomever you would like.
Reservation Office Hours
Our current office hours are: Monday- Friday: 9:00 am – 4:00 pm.
Our reservations office is closed in observance of the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Thanksgiving Day and Christmas Day. We are open for limited hours on Christmas Eve and New Years Eve. After -hours dispatch available for emergency or last minute reservations.
Do you provide private charter or group transportation options?
All buses are 2018 or newer. Motor-coaches are equipped with seatbelts, a restroom, WIFI, USB port charging at each seat, as well as DVD players and televisions throughout.
We also provide Day Trips and Multi Day Trips to The Villages® Community. More information on that at: WorkmanTravel.com
I would like a quote for a private charter, what should I do?
Please give us a call at 352-259-9398 or send us an email at email@example.com
Is a deposit required to book a charter?
A 50% deposit is required to secure a booking as well as a signed contract. Deposit is refundable up until 48 hours prior to scheduled departure unless otherwise noted on your contract. Please refer to your contract for financial obligations/penalties.
Do you provide guided tours?
Yes we pride ourselves in offering an expansive list of Day Trips and Multi Day Trips to explore places in the comfort of our Motor Coaches and with experienced Tour Hosts to ensure a memorable experience. See our complete list and more information at: WorkmanTravel.com
I left something on a vehicle, what should I do?
Workman Transportation is not responsible for lost or damaged items, however if you leave something behind, please call our office for inquiry and we will do our best to return it to you. Items are kept in lost & found for a limited amount of time so please call as soon as you notice the item is lost. 352-259-9398.